Letter of Complaint (Grade 12 NSC Matric English HL): Quizzes
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Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What type of writing is a letter of complaint?
What type of writing is a letter of complaint?
Transactional writing
What approach must you use when writing a complaint letter?
What approach must you use when writing a complaint letter?
Firm yet respectful
What should the opening paragraph of a complaint letter do?
What should the opening paragraph of a complaint letter do?
Clearly state why you are writing
What should body paragraphs provide in a complaint letter?
What should body paragraphs provide in a complaint letter?
Comprehensive details about complaint
What must you clearly specify in the solution requested section?
What must you clearly specify in the solution requested section?
Action you expect recipient to take
What should the closing paragraph reinforce?
What should the closing paragraph reinforce?
Expectation for a response
Which element is required in proper business letter formatting?
Which element is required in proper business letter formatting?
Subject line identifying the issue
Why should complaints mention the exact product and date?
Why should complaints mention the exact product and date?
Vague complaints are hard to resolve
What should you avoid to maintain professionalism?
What should you avoid to maintain professionalism?
Emotional language and angry outbursts
What is a reasonable timeframe for an initial response to a complaint?
What is a reasonable timeframe for an initial response to a complaint?
10-14 business days