Conflict Resolution Skills (Grade 12 NSC Matric Life Orientation): Flashcards
📚Flashcards
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Practise the cards
10 cards from this deck
Conflict involves
Conflict involves
Disagreements, opposing views, or power struggles
Interpersonal conflict
Interpersonal conflict
Conflict between two or more people
Intrapersonal conflict
Intrapersonal conflict
Internal conflict within yourself
Map the conflict purpose
Map the conflict purpose
Understand conflict by writing down what happened & feelings
'I' sentence formula
'I' sentence formula
I feel...When...Because...And I would like...
Assertive skills mean
Assertive skills mean
Expressing needs clearly & politely while being firm
Assertiveness is
Assertiveness is
Middle ground between aggressive & passive
Effective listening includes
Effective listening includes
Full attention, no interrupting, rephrasing, asking questions
Self-control in conflict helps
Self-control in conflict helps
Manage emotions to stay calm & think clearly
Negotiation purpose
Negotiation purpose
Talking through conflict to reach win-win solution