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10 cards from this deck
Disagreements, opposing views, or power struggles
Conflict between two or more people
Internal conflict within yourself
Understand conflict by writing down what happened & feelings
I feel...When...Because...And I would like...
Expressing needs clearly & politely while being firm
Middle ground between aggressive & passive
Full attention, no interrupting, rephrasing, asking questions
Manage emotions to stay calm & think clearly
Talking through conflict to reach win-win solution
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