Consumers (HSC SSCE Legal Studies): Flashcards
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Practise the cards
10 cards from this deck
3 remedies consumers can seek for faulty products
3 remedies consumers can seek for faulty products
Repair, replacement, or refund
Merchantable quality meaning
Merchantable quality meaning
Goods of acceptable quality & fit for normal use
Fit for purpose meaning
Fit for purpose meaning
Suitable for specific purpose consumer communicated
ACCC primary role
ACCC primary role
Promoting competition & fair trade in marketplace
Monopoly definition
Monopoly definition
Exclusive market control by one company, higher prices result
Ombudsman role
Ombudsman role
Investigates complaints seeking fair resolution for both parties
Damages as court remedy
Damages as court remedy
Monetary compensation awarded by court for proven loss
Mediation process
Mediation process
Neutral umpire helps parties resolve dispute by agreement
Conciliation process
Conciliation process
Neutral party actively facilitates communication & suggests ideas
Class actions purpose
Class actions purpose
Multiple consumers pursue legal action collectively