Workplace Conflict and Dispute Resolution (VCE SSCE Business Management): Flashcards

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Workplace Conflict and Dispute Resolution
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Negotiation (dispute resolution)

Internal settlement without external intervention

Mediation (dispute resolution)

Third party facilitates; no solutions imposed

Conciliation (dispute resolution)

Like mediation but can actively suggest solutions

Arbitration (dispute resolution)

Independent party makes legally binding decision

Fair Work Commission (FWC)

Australia's independent national workplace relations tribunal

Protected industrial action

Legal action during enterprise bargaining period

Unprotected industrial action

Unlawful action; can be sued for damages

Strike

Complete withdrawal of labour; all production ceases

Lock-out

Employer prevents workers from entering workplace

Work to rule

Strictly follow every rule to slow productivity

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