Assessing Performance (AQA A-Level Business): Flashcards

📚Flashcards
Analysing Overall Performance
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Market share

% of total market sales a business controls

Labour productivity

Output per employee

Capacity utilisation

% of total capacity currently being used

Core competences

Unique capabilities giving a business competitive advantage

Benchmarking

Studying successful companies to identify best practices

Quantitative data

Numerical information like sales figures

Labour turnover

Rate at which employees leave the organisation

Extrapolating data

Extending current patterns forward in time

3 main areas for non-financial performance measures

Marketing, human resources, and operations

Staff morale

How happy and motivated employees feel

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