Methods of Assessing Performance (AQA A-Level Business): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Balanced Scorecard developers
Balanced Scorecard developers
Kaplan and Norton
4 perspectives of Balanced Scorecard
4 perspectives of Balanced Scorecard
Financial, Customer, Internal Process, Learning & Growth
Financial perspective key question
Financial perspective key question
How do we create value for shareholders?
Customer perspective key measures (examples)
Customer perspective key measures (examples)
Market share, new customers, brand loyalty
Internal process perspective measures
Internal process perspective measures
Capacity utilisation, unit cost, productivity
Learning & growth perspective measures
Learning & growth perspective measures
Labour retention rates, staff development activity
Triple Bottom Line developer
Triple Bottom Line developer
Elkington
3 areas of Triple Bottom Line
3 areas of Triple Bottom Line
Profit, People, Planet
TBL overlapping centre represents
TBL overlapping centre represents
Sustainability
Triple bottom line reporting
Triple bottom line reporting
Performance assessed & reported across 3 TBL areas