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12 cards from this deck
Dear Sir, Dear Madam, or To whom it may concern
Yours faithfully
Dear [name] e.g., Dear Ms Smith
Yours sincerely
Consistent level of formality
Inform, analyze, and recommend action
Title, Intro, Current situation, Recommendation, Conclusion
Main facts and essential background information
Describes what is happening now regarding the topic
Ideas about what should change or action to be taken
Summarizes advantages of proposed changes
Letters: direct personal. Reports: complex analysis/formal recs
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