Consumer Protection (Junior Cert Home Economics): Flashcards
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Practise the cards
15 cards from this deck
3 ways consumers are protected
3 ways consumers are protected
Law, statutory orgs, non-statutory orgs
Sale of Goods & Supply of Services Act 1980 purpose
Sale of Goods & Supply of Services Act 1980 purpose
Protects consumers buying goods or services
Services must be provided by who
Services must be provided by who
Someone skilled to do the job
Services must be done with what
Services must be done with what
Care and good-quality materials
Merchantable quality meaning
Merchantable quality meaning
Good enough to match their purpose
Fit for purpose meaning
Fit for purpose meaning
Must do what they're meant for
As described requirement for goods
As described requirement for goods
Must match their label or description
What's NOT covered by the Act (choice)
What's NOT covered by the Act (choice)
If you change your mind
Consumer Rights Act 2022 covers what
Consumer Rights Act 2022 covers what
Goods, services, and digital products
Consumer Rights Act 2022 remedies if faulty
Consumer Rights Act 2022 remedies if faulty
Repair, replacement, or refund
Who's responsible if goods are faulty
Who's responsible if goods are faulty
The retailer, not the manufacturer
What is a guarantee
What is a guarantee
Written promise to replace/repair faulty goods free
Office of the Ombudsman role
Office of the Ombudsman role
Investigates complaints about public services
CCPC role
CCPC role
Enforces competition & safety laws, runs helpline
Consumers' Association of Ireland role
Consumers' Association of Ireland role
Advises on rights, publishes Consumer Choice magazine