Rights and Responsibilities (Junior Cert Home Economics): Flashcards

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Rights and Responsibilities
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Number of basic consumer rights in Ireland

Five

Right to Choice definition

Consumers can choose what goods and services to buy

Right to Truthful Information requirement

Info on goods/services must be true

Right to Quality standard

Goods/services must be of merchantable quality

Right to Safety requirement

Products must be safe to use & free from hidden dangers

4 options under Right to Redress

Repair, replacement, refund, or credit note

Right to Redress applies when

Goods/services are faulty

Consumer responsibility: product knowledge

Be well-informed about products, services, & consumer laws

Consumer responsibility: before buying

Check products for faults or defects

Consumer responsibility: receipts

Always keep receipts for returns or complaints

Consumer responsibility: product use

Use products only for their intended use

Consumer responsibility: finding value

Shop around for value and compare costs

Consumer responsibility: cost vs quality

Understand the balance - you get what you pay for

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