Consumer Organisations (Leaving Cert Business): Flashcards

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Consumer Organisations
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CCPC acronym meaning

Competition and Consumer Protection Commission

CCPC information services (4 types)

Websites, leaflets, helplines, educational materials

CCPC Consumer Protection Lists purpose

Alert public about problematic traders

CCPC business compliance support involves

Guidance on legal obligations & monitoring practices

Office of the Ombudsman's main role

Investigates complaints of unfair treatment by public bodies

Bodies Ombudsman investigates (examples)

Gov't depts, local authorities, HSE, schools, charities

Three specialised ombudsman offices

Children, Financial Services & Pensions, Garda Síochána

ECC Ireland's primary focus

Cross-border shopping issues within EU

Countries covered by ECC Ireland

EU member states, Iceland, and Norway

ECC mediation process first step

Contacts relevant ECC in business's country

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