Workplace Conflict (Leaving Cert Business): Flashcards
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Practise the cards
10 cards from this deck
Workplace conflict definition
Workplace conflict definition
Disagreement/dispute between employees, teams, or management
Most common root cause of workplace conflict
Most common root cause of workplace conflict
Communication issues
Limited resources cause
Limited resources cause
Competition & tension between departments/employees
Negative impact: Unresolved conflict & staff
Negative impact: Unresolved conflict & staff
Increased absenteeism & high staff turnover
Negative impact: Productivity
Negative impact: Productivity
Time wasted on arguments instead of business objectives
Positive outcome: Innovation
Positive outcome: Innovation
Diverse perspectives generate creative solutions
Active listening definition
Active listening definition
Fully concentrating on understanding others
Arbitration outcome
Arbitration outcome
Legally binding decisions imposed by arbitrator
Conciliation outcome
Conciliation outcome
Mutually acceptable agreements (parties retain control)
WRC (Workplace Relations Commission) role
WRC (Workplace Relations Commission) role
Ireland's state agency for resolving industrial disputes