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10 cards from this deck
Business philosophy for continuous quality improvement by all
TQM involves all employees, not just one quality dept
Six
Focusing on consumer needs (current and future)
Groups meeting regularly to identify problems & improve quality
Systematic approach maintaining quality from design to sales
ISO 9001
Reduces waste and fewer mistakes in production
Substantial implementation costs across all operations
Sale of Goods and Supply of Services Act 1980
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