Stakeholder Relationships (Leaving Cert Business): Flashcards

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Stakeholder Relationships
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Stakeholder relationships

Connections between groups with interest in a business

Mutual need in stakeholder relationships

Everyone has something to offer & something they want in return

Cooperative relationships

Stakeholders work together towards shared goals (win-win)

Competitive relationships

Stakeholders have conflicting interests or compete for resources

Dynamic relationships

Constantly changing; cooperate sometimes, compete in others

Interdependent relationships

Mutual benefit; accomplish more together than individually

Negotiation (conflict resolution)

Direct discussion between parties to reach agreement

Mediation (conflict resolution)

Using a neutral third party to help find solutions

Arbitration (conflict resolution)

Independent expert makes binding decisions

Active listening

Paying attention, showing empathy, understanding viewpoints

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