Consumer Conflict (LC 2026) (Leaving Cert Business): Quizzes

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Consumer Protection Agencies
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What do consumer protection agencies provide to consumers?

Advice, legal protections, and redress

Under which Act was the CCPC established?

Competition & Consumer Protection Act 2014

Which CCPC function involves teaching young people about financial capability?

Information and Education

What mark does the CCPC check for on products to ensure EU safety standards are met?

CE mark

What type of providers does the FSPO investigate complaints against?

Financial services & pension providers

What must a consumer complete before contacting the FSPO?

The provider's internal complaints procedure

What type of decision can the FSPO issue?

Legally binding decision

How is the Consumers' Association of Ireland (CAI) funded?

Membership subscriptions & publication sales

What magazine does the CAI publish?

Consumer Choice

What does the CAI NOT do?

Intervene in individual cases

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