Quality, Quality Control, and Quality Assurance (Grade 10 NSC Matric Business Studies): Flashcards
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Practise the cards
10 cards from this deck
Quality definition
Quality definition
How well goods/services meet customer needs & expectations
Quality control
Quality control
System testing products vs specs; inspects final product
Quality assurance
Quality assurance
Continuous monitoring of quality throughout production
Quality control timing
Quality control timing
After production - inspects final product
Quality control approach
Quality control approach
Reactive - fixes problems after they occur
Quality assurance approach
Quality assurance approach
Proactive - prevents problems before they happen
Trademarks
Trademarks
Brand names, slogans, or logos that identify products
SABS
SABS
South African Bureau of Standards - approves quality standards
Grades in quality
Grades in quality
Grading system that ranks products by quality level
Quality management
Quality management
Overseeing all activities to maintain desired excellence level