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10 cards from this deck
Formal written doc expressing dissatisfaction w/ product/service
Firm but respectful, polite, clear & concise
Opening, Problem (body), Solution requested, Closing
Date, Details, Documentation
Specific action expected & reasonable deadline
Yours faithfully
Yours sincerely
Brief summary of what complaint is about
Immediately & clearly state reason for writing
Specific, Professional, Evidence, Clear solution
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