Letter of Complaint (Grade 10 NSC Matric English HL): Flashcards
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Practise the cards
10 cards from this deck
Letter of complaint definition
Letter of complaint definition
Formal written doc expressing dissatisfaction w/ product/service
Required tone for complaint letter
Required tone for complaint letter
Firm but respectful, polite, clear & concise
OPSC structure in complaint letters
OPSC structure in complaint letters
Opening, Problem (body), Solution requested, Closing
The 3 Ds in complaint body paragraphs
The 3 Ds in complaint body paragraphs
Date, Details, Documentation
Solution requested section - what to include
Solution requested section - what to include
Specific action expected & reasonable deadline
Sign-off for 'Dear Sir/Madam'
Sign-off for 'Dear Sir/Madam'
Yours faithfully
Sign-off for 'Dear Mr/Mrs/Ms [Name]'
Sign-off for 'Dear Mr/Mrs/Ms [Name]'
Yours sincerely
Purpose of subject line in complaint letter
Purpose of subject line in complaint letter
Brief summary of what complaint is about
Opening paragraph function
Opening paragraph function
Immediately & clearly state reason for writing
SPEC approach for exam complaints
SPEC approach for exam complaints
Specific, Professional, Evidence, Clear solution