Letter of Complaint (Grade 10 NSC Matric English HL): Quizzes
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Practise the questions
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Practise the questions
10 questions from this quiz
What does the acronym OPSC stand for in the four-part structure of a complaint letter?
What does the acronym OPSC stand for in the four-part structure of a complaint letter?
Opening, Problem, Solution, Closing
Which tone should be maintained throughout a complaint letter?
Which tone should be maintained throughout a complaint letter?
Firm but respectful
What do the '3 Ds' refer to in body paragraphs of a complaint letter?
What do the '3 Ds' refer to in body paragraphs of a complaint letter?
Date, Details, Documentation
If you write 'Dear Sir/Madam', which sign-off must you use?
If you write 'Dear Sir/Madam', which sign-off must you use?
Yours faithfully
What is a typical reasonable deadline for a response to a complaint letter?
What is a typical reasonable deadline for a response to a complaint letter?
Seven to fourteen days
What is the key purpose of writing a complaint letter?
What is the key purpose of writing a complaint letter?
Communicate problem & request action
What should the opening paragraph of a complaint letter do?
What should the opening paragraph of a complaint letter do?
Immediately state reason for writing
What must you clearly specify in the solution requested section?
What must you clearly specify in the solution requested section?
What action you expect taken
What does SPEC stand for in the exam approach to complaint letters?
What does SPEC stand for in the exam approach to complaint letters?
Specific, Professional, Evidence, Clear
What type of language should you avoid in a complaint letter?
What type of language should you avoid in a complaint letter?
Aggressive or threatening language