Defining Conflict Management (Grade 11 NSC Matric Business Studies): Flashcards
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Conflict definition
Conflict definition
Disagreements between people in the workplace
Conflict management definition
Conflict management definition
Process of handling workplace disagreements effectively
Traditional conflict theory
Traditional conflict theory
Conflict is bad, avoid it, troublemakers cause it
Contemporary conflict theory
Contemporary conflict theory
Conflict is inevitable, natural, can be beneficial
Traditional theory outcome
Traditional theory outcome
Win-lose situations
Contemporary theory outcome
Contemporary theory outcome
Win-win situations where everyone benefits
Workplace forums
Workplace forums
Employee rep groups who help resolve conflicts early
Workplace forum consultation areas
Workplace forum consultation areas
Work methods, retrenchments, mergers, job grading, safety
Workplace forums & salary negotiation
Workplace forums & salary negotiation
Cannot negotiate salaries, only trade unions can
Workplace forums & strikes
Workplace forums & strikes
Cannot organise strikes, only trade unions can