Defining Conflict Management (Grade 11 NSC Matric Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is conflict in the workplace?
What is conflict in the workplace?
Disagreements between people at work
What positive outcome can result from properly handled conflict?
What positive outcome can result from properly handled conflict?
Better teamwork & improved performance
Which is an example of communication problems causing conflict?
Which is an example of communication problems causing conflict?
Confusion about schedules & deadlines
Which factor is identified as a personal difference causing conflict?
Which factor is identified as a personal difference causing conflict?
Personality clashes between individuals
What does traditional conflict theory believe about conflict?
What does traditional conflict theory believe about conflict?
Conflict is bad & should be avoided
What does contemporary conflict theory recognise?
What does contemporary conflict theory recognise?
Conflict is inevitable & can be beneficial
What type of outcome does contemporary theory typically aim for?
What type of outcome does contemporary theory typically aim for?
Win-win situations where everyone benefits
What are workplace forums?
What are workplace forums?
Employee reps who help resolve conflicts
Which area requires workplace forum consultation?
Which area requires workplace forum consultation?
Changes to work methods & job functions
How do workplace forums differ from trade unions?
How do workplace forums differ from trade unions?
Forums cannot negotiate salaries or strike