Letter of Complaint (Grade 11 NSC Matric English HL): Flashcards
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Definition: Letter of complaint
Definition: Letter of complaint
Formal writing expressing dissatisfaction w/ product/service
Main purpose of complaint letter
Main purpose of complaint letter
Formally record dissatisfaction & request action
Required tone for complaint letter
Required tone for complaint letter
Firm + polite; courteous & professional
Number of main sections in structure
Number of main sections in structure
Four: opening, body, solution requested, closing
Opening paragraph content
Opening paragraph content
State reason for writing & that it's formal complaint
Body paragraphs content
Body paragraphs content
Specific details: what, when, why dissatisfied, steps taken
Solution requested section content
Solution requested section content
Action expected from company & reasonable timeframe
Sign-off for 'Dear Sir/Madam'
Sign-off for 'Dear Sir/Madam'
Yours faithfully
Sign-off for specific name
Sign-off for specific name
Yours sincerely
Reasonable timeframe for resolution
Reasonable timeframe for resolution
7-14 days, depending on issue complexity