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10 cards from this deck
Formal writing expressing dissatisfaction w/ product/service
Formally record dissatisfaction & request action
Firm + polite; courteous & professional
Four: opening, body, solution requested, closing
State reason for writing & that it's formal complaint
Specific details: what, when, why dissatisfied, steps taken
Action expected from company & reasonable timeframe
Yours faithfully
Yours sincerely
7-14 days, depending on issue complexity
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