Letter of Complaint (Grade 11 NSC Matric English HL): Quizzes
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Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What type of writing is a letter of complaint?
What type of writing is a letter of complaint?
A formal piece of writing
What must a complaint letter balance?
What must a complaint letter balance?
Firmness with politeness
How many main sections does a well-organised complaint letter have?
How many main sections does a well-organised complaint letter have?
Four
What should the opening paragraph do?
What should the opening paragraph do?
State why you are writing
What must body paragraphs include?
What must body paragraphs include?
Date of purchase or incident
What should the solution requested section specify?
What should the solution requested section specify?
A reasonable timeframe for resolution
Which sign-off is correct after 'Dear Sir/Madam,'?
Which sign-off is correct after 'Dear Sir/Madam,'?
Yours faithfully,
What helps strengthen your complaint?
What helps strengthen your complaint?
Exact product or service name
What is a reasonable timeframe for resolution?
What is a reasonable timeframe for resolution?
7-14 days
Which evidence supports a complaint?
Which evidence supports a complaint?
Receipts or proof of purchase