The Consumer Protection Act (CPA) (Grade 12 NSC Matric Business Studies): Flashcards
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Year CPA was established
Year CPA was established
2008 (Act No. 68 of 2008)
NCC definition
NCC definition
Primary regulator of consumer & business interactions in SA
Main purpose of CPA
Main purpose of CPA
Redress historical inequalities & create fair marketplace
Cooling-off period length
Cooling-off period length
5 working days for direct marketing purchases
Place discrimination definition
Place discrimination definition
Varying quality of goods when selling in different areas
Penalties for CPA non-compliance
Penalties for CPA non-compliance
Fines, imprisonment, licence revocation, business suspension
Right to choose includes
Right to choose includes
Return unsafe/defective goods for full refund
Right to equality means
Right to equality means
No different prices for same goods & services
CPA compliance: labelling
CPA compliance: labelling
Display info on labels & packaging (e.g., smoking hazards)
Business disadvantage of CPA
Business disadvantage of CPA
Time-consuming, expensive implementation & increased admin costs