Quality and Quality Concepts (Grade 12 NSC Matric Business Studies): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Primary goal of any business
Primary goal of any business
Maximise profits via excellent products meeting customer needs
Definition of quality
Definition of quality
How well product/service meets customer requirements & expectations
Quality control
Quality control
Inspecting finished products to ensure they meet required standards
Quality assurance
Quality assurance
Checking throughout production to prevent problems before occurring
QC vs QA key difference
QC vs QA key difference
QC checks for quality; QA builds in quality throughout process
Quality management
Quality management
All activities ensuring business consistently produces high quality
Quality performance
Quality performance
Measures how well each department performs vs established standards
Quality management systems
Quality management systems
Structured framework to organise & manage quality-related processes
Production function quality focus
Production function quality focus
High-quality products meeting safety, reliability & durability needs
HR function quality indicator
HR function quality indicator
Competitive remuneration & reducing employee attrition rates