Quality and Quality Concepts (Grade 12 NSC Matric Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is the key difference between quality control and quality assurance?
What is the key difference between quality control and quality assurance?
Control checks finished goods; assurance builds in quality
Which criteria can be used to measure quality?
Which criteria can be used to measure quality?
Physical appearance, reliability & durability
What do quality management systems provide for businesses?
What do quality management systems provide for businesses?
A structured framework to organise quality processes
How does the production function ensure quality?
How does the production function ensure quality?
By meeting safety, reliability & durability needs
What does employee attrition rate measure?
What does employee attrition rate measure?
The rate at which businesses lose employees
What customer benefit results from effective quality management systems?
What customer benefit results from effective quality management systems?
Enhanced business reputation & increased loyalty
How does the purchasing function support quality?
How does the purchasing function support quality?
By selecting reliable suppliers with quality materials
What does quality performance use to measure departmental effectiveness?
What does quality performance use to measure departmental effectiveness?
Physical measurements, statistical data & feedback
What distinguishes quality management from quality performance?
What distinguishes quality management from quality performance?
Management uses techniques; performance measures results
What is the primary goal of business regarding quality?
What is the primary goal of business regarding quality?
To maximise profits by meeting customer expectations