Customer Feedback and Customer Satisfaction (Grade 12 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
How can customer feedback be shared?
How can customer feedback be shared?
Through spoken & written communication
How does positive feedback affect staff in tourism businesses?
How does positive feedback affect staff in tourism businesses?
It boosts staff morale & confidence
What advantage do SMS messages have for collecting feedback?
What advantage do SMS messages have for collecting feedback?
More likely to be read than emails
Why are web-based feedback systems accurate?
Why are web-based feedback systems accurate?
Participants enter responses directly
Through which methods can questionnaires be completed?
Through which methods can questionnaires be completed?
Face-to-face, phone, postal, or online
What do surveys provide for tourism businesses?
What do surveys provide for tourism businesses?
A systematic way to understand satisfaction
What should businesses do first when capturing feedback?
What should businesses do first when capturing feedback?
Categorise into positive & negative
Which is a common customer complaint highlighted in the note?
Which is a common customer complaint highlighted in the note?
Poor customer service attitudes
What should businesses do during the intervention process?
What should businesses do during the intervention process?
Hold regular meetings to monitor progress
In the example, what was the result of addressing slow service?
In the example, what was the result of addressing slow service?
Wait time reduced & satisfaction up 23%