Effective Communication (Grade 12 NSC Matric Tourism): Flashcards
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Practise the cards
10 cards from this deck
Effective communication definition
Effective communication definition
Info shared successfully with clear understanding between 2 people
Perception in communication
Perception in communication
How someone interprets info based on experiences & background
Stereotyping definition
Stereotyping definition
Making generalised assumptions about person/group without knowing
Preconceived perceptions meaning
Preconceived perceptions meaning
Fixed opinions formed about someone before interacting with them
Key benefit of good communication in tourism
Key benefit of good communication in tourism
Creates positive first impressions & builds trust with customers
How preconceived perceptions harm communication
How preconceived perceptions harm communication
Creates misunderstandings, reduces listening, blocks empathy
Business consequences of poor communication
Business consequences of poor communication
Lost customers, damaged reputation, reduced profits
Essential listening technique
Essential listening technique
Listen actively & avoid interruptions to understand customers
Two-way process in effective communication
Two-way process in effective communication
Requires active confirmation & feedback from both parties
Cultural awareness in tourism communication
Cultural awareness in tourism communication
Avoid assumptions based on appearance, accent, or nationality