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10 cards from this deck
Info shared successfully with clear understanding between 2 people
How someone interprets info based on experiences & background
Making generalised assumptions about person/group without knowing
Fixed opinions formed about someone before interacting with them
Creates positive first impressions & builds trust with customers
Creates misunderstandings, reduces listening, blocks empathy
Lost customers, damaged reputation, reduced profits
Listen actively & avoid interruptions to understand customers
Requires active confirmation & feedback from both parties
Avoid assumptions based on appearance, accent, or nationality
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