Effective Communication (Grade 12 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What happens when effective communication occurs?
What happens when effective communication occurs?
The receiver understands the sender exactly
How does effective communication help tourism businesses build their reputation?
How does effective communication help tourism businesses build their reputation?
Customers remember positive interactions
What is perception in communication?
What is perception in communication?
How someone interprets info based on past
What is stereotyping?
What is stereotyping?
Making assumptions about groups of people
What are preconceived perceptions?
What are preconceived perceptions?
Fixed opinions formed before interaction
How do preconceived perceptions affect active listening?
How do preconceived perceptions affect active listening?
They prevent staff from truly listening
What business consequence results from poor communication?
What business consequence results from poor communication?
Lost customers who choose competitors
Which technique ensures messages are received correctly?
Which technique ensures messages are received correctly?
Confirm understanding by asking questions
How should staff build positive customer connections?
How should staff build positive customer connections?
Encourage questions and feedback
Why is effective communication described as a two-way process?
Why is effective communication described as a two-way process?
It requires confirmation from both parties