Service Delivery and Business Profitability (Grade 12 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What do customers form in all business activity?
What do customers form in all business activity?
The cornerstone
What creates more lasting impacts on profitability than traditional marketing?
What creates more lasting impacts on profitability than traditional marketing?
Customer service
What are three risks of poor customer service?
What are three risks of poor customer service?
Lost customers, bad word-of-mouth, damage
How do modern customers differ from previous generations?
How do modern customers differ from previous generations?
They have higher expectations and demands
How much more does acquiring new customers cost than retaining existing ones?
How much more does acquiring new customers cost than retaining existing ones?
5-25 times more
What do satisfied customers become according to the note?
What do satisfied customers become according to the note?
Advocates who recommend the business
What does treating employees as internal customers mean?
What does treating employees as internal customers mean?
Providing tools, training, and support
How does quality service affect customer spending decisions?
How does quality service affect customer spending decisions?
Makes them less price-sensitive
What pricing advantage do businesses with excellent service gain?
What pricing advantage do businesses with excellent service gain?
Greater flexibility in pricing strategies
What do strong reputations lead to during operational challenges?
What do strong reputations lead to during operational challenges?
Customer cooperation and patience