Characteristics of Operations Management (VCE SSCE Business Management): Flashcards

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Characteristics of Operations Management
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Operations systems transform

Inputs (materials, labour, equipment) into outputs

Tangibility in manufacturing

Goods exist as physical objects that can be examined

Storage of manufactured goods

Can be held as inventory & produced before demand

Capital-intensive production

Relies heavily on machinery, equipment, and technology

Intangibility of services

Cannot be touched or seen in a physical sense

Service production & consumption timing

Occurs simultaneously - at the same time

Storage of services

Cannot be stored, but records are maintained

Customisation in services

Readily adapted to individual customer requirements

Labour-intensive provision

Depends primarily on human expertise and effort

Strategic planning similarity

Both must plan & develop clear organisational objectives

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