Characteristics of Operations Management (VCE SSCE Business Management): Flashcards
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Practise the cards
10 cards from this deck
Operations systems transform
Operations systems transform
Inputs (materials, labour, equipment) into outputs
Tangibility in manufacturing
Tangibility in manufacturing
Goods exist as physical objects that can be examined
Storage of manufactured goods
Storage of manufactured goods
Can be held as inventory & produced before demand
Capital-intensive production
Capital-intensive production
Relies heavily on machinery, equipment, and technology
Intangibility of services
Intangibility of services
Cannot be touched or seen in a physical sense
Service production & consumption timing
Service production & consumption timing
Occurs simultaneously - at the same time
Storage of services
Storage of services
Cannot be stored, but records are maintained
Customisation in services
Customisation in services
Readily adapted to individual customer requirements
Labour-intensive provision
Labour-intensive provision
Depends primarily on human expertise and effort
Strategic planning similarity
Strategic planning similarity
Both must plan & develop clear organisational objectives
