External Business Environment and Planning (VCE SSCE Business Management): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What is the key difference between a customer and a consumer?
What is the key difference between a customer and a consumer?
Customer purchases; consumer uses
What are customer needs?
What are customer needs?
Essential/very important requirements
Which two philosophies guide successful customer relationships?
Which two philosophies guide successful customer relationships?
Customer comes first & always right
When must high-quality customer service be provided?
When must high-quality customer service be provided?
Both before and after the sale
Why is 'per 100g' nutritional information valuable to consumers?
Why is 'per 100g' nutritional information valuable to consumers?
Allows direct comparison between products
From what date did Australian law require country of origin labelling?
From what date did Australian law require country of origin labelling?
1 July 2018
What ranking did Bendigo Bank achieve through its community-focused approach?
What ranking did Bendigo Bank achieve through its community-focused approach?
Australia's fifth-largest bank
Which is NOT listed as a health-conscious purchasing trend?
Which is NOT listed as a health-conscious purchasing trend?
High-protein content
What do customers expect regarding environmental awareness?
What do customers expect regarding environmental awareness?
Clean, green and safe products
What is the purpose of ongoing market research and analysis?
What is the purpose of ongoing market research and analysis?
To identify current consumer demands