Quality Management (VCE SSCE Business Management): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What does quality refer to in business?
What does quality refer to in business?
Degree of excellence & ability to satisfy
Which factor determines quality specifically for services?
Which factor determines quality specifically for services?
Responsiveness to customer issues
What type of approach is quality control?
What type of approach is quality control?
Reactive - identifies defects after occur
What happens to defective products identified through quality control?
What happens to defective products identified through quality control?
Rejected & may be sold as 'seconds'
How does quality assurance differ from quality control?
How does quality assurance differ from quality control?
Builds quality into processes proactively
Which organisation issues ISO certifications in Australia?
Which organisation issues ISO certifications in Australia?
SAI Global
What distinguishes Total Quality Management from other approaches?
What distinguishes Total Quality Management from other approaches?
All members participate in improvement
Who developed Total Quality Management after World War II?
Who developed Total Quality Management after World War II?
William Edwards Deming
What is the Japanese term for continuous improvement in TQM?
What is the Japanese term for continuous improvement in TQM?
Kaizen
Which quality strategy is most suitable for businesses just beginning to focus on quality?
Which quality strategy is most suitable for businesses just beginning to focus on quality?
Quality control