Quality Management (VCE SSCE Business Management): Flashcards
📚Flashcards
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Practise the cards
10 cards from this deck
Definition of quality
Definition of quality
Degree of excellence satisfying customer requirements
Quality control: reactive or proactive?
Quality control: reactive or proactive?
Reactive - identifies defects after they occur
Quality assurance: reactive or proactive?
Quality assurance: reactive or proactive?
Proactive - prevents defects before they occur
TQM approach
TQM approach
Most comprehensive, proactive, whole-organisation approach
Developer of TQM
Developer of TQM
William Edwards Deming (after WWII in Japan)
3 product quality factors
3 product quality factors
Durability, reliability, performance
3 service quality factors
3 service quality factors
Speed of service, responsiveness, consistency
Internal customers (TQM)
Internal customers (TQM)
Colleagues who use what your work group provides
Kaizen meaning
Kaizen meaning
Continuous, incremental improvement (Japanese philosophy)
Quality control main limitation
Quality control main limitation
Reactive - wastes resources on defects after they occur