Consumer Affairs Victoria (CAV) (VCE SSCE Legal Studies): Flashcards
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Consumer Affairs Victoria (CAV)
Consumer Affairs Victoria (CAV)
Victoria's consumer affairs regulator
CAV's four main functions
CAV's four main functions
Advise govt, educate public, enforce compliance, resolve disputes
CAV's legal status (court or tribunal?)
CAV's legal status (court or tribunal?)
Not a court/tribunal; a dispute resolution body
Two purposes of CAV in resolving disputes
Two purposes of CAV in resolving disputes
Efficient & free resolution; ensuring law compliance
Who can complain to CAV
Who can complain to CAV
Consumers and tenants only (not businesses/landlords)
Jurisdiction (definition)
Jurisdiction (definition)
Lawful authority/power to decide legal cases
Types of disputes CAV handles
Types of disputes CAV handles
Consumer/supplier disputes; tenant/landlord disputes
Primary dispute resolution method CAV uses
Primary dispute resolution method CAV uses
Conciliation
Conciliation (definition)
Conciliation (definition)
Third party helps parties reach mutually acceptable decision
CAV's enforcement power for decisions
CAV's enforcement power for decisions
None - cannot enforce agreements reached in conciliation