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10 cards from this deck
Victoria's consumer affairs regulator
Advise govt, educate public, enforce compliance, resolve disputes
Not a court/tribunal; a dispute resolution body
Efficient & free resolution; ensuring law compliance
Consumers and tenants only (not businesses/landlords)
Lawful authority/power to decide legal cases
Consumer/supplier disputes; tenant/landlord disputes
Conciliation
Third party helps parties reach mutually acceptable decision
None - cannot enforce agreements reached in conciliation
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