Change Management (AQA A-Level Business): Flashcards
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Practise the cards
10 cards from this deck
Primary challenge when implementing change
Primary challenge when implementing change
Resistance
Tall structures effect on change communication
Tall structures effect on change communication
Makes communication harder due to many layers
Passive resistance definition
Passive resistance definition
Continuing old methods despite knowing new processes
Active resistance definition
Active resistance definition
Arguing against & challenging proposed change
K&S reason 1: Self-interest means
K&S reason 1: Self-interest means
People prioritise own situation over business success
K&S reason 2: Misunderstanding occurs when
K&S reason 2: Misunderstanding occurs when
People don't understand what change means for them
K&S reason 3: Low tolerance of change is fear of
K&S reason 3: Low tolerance of change is fear of
Not being able to develop new skills required
K&S reason 4: Different assessments means
K&S reason 4: Different assessments means
Disagreements about reasons for/how to implement change
Education & communication works best for which resistance?
Education & communication works best for which resistance?
Misunderstanding
Explicit & implicit coercion should be used when
Explicit & implicit coercion should be used when
As last resort or when change must happen very quickly