Analysing Overall Performance (AQA A-Level Business): Quizzes

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Analysing Overall Performance
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What two types of data should businesses examine to understand company position?

Quantitative and qualitative data

What does market share measure?

% of total market sales the business has

What does labour productivity measure?

Output per employee

What is capacity utilisation?

% of total capacity currently used

Which are the four stages in a product life cycle?

Introduction, growth, maturity, decline

What is benchmarking?

Studying successful firms to apply methods

Which is NOT a characteristic of core competences?

They are standard industry expectations

What does extrapolating data mean?

Extending current patterns forward

Why isn't good customer service usually a core competence in hotels?

It's expected across the industry

What is staff morale?

How happy and motivated employees feel

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