Remedies (OCR A-Level Law): Flashcards

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Consumer Remedies Under the Consumer Rights Act 2015
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Act establishing consumer remedy framework (2015)

Consumer Rights Act 2015

CRA 2015 section setting out specific remedies

Section 19

Number of remedy tiers under s19(3) CRA 2015

Three tiers

Number of remedy tiers under s19(4) CRA 2015

Two tiers

Most powerful consumer remedy under CRA 2015

Short-term right to reject

Time limit for short-term right to reject

30 days

When 30-day rejection period starts

Last of: ownership transfer, delivery, or installation

Goods exempt from 30-day rejection rule

Perishable goods

Sections covered by s19(3) CRA 2015

Sections 9, 10, 11, 13, 14, and 16

Main section covered by s19(4) CRA 2015

Section 15 (goods matching sample/model)

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