Managing quality (Edexcel GCSE Business): Flashcards
📚Flashcards
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14 cards from this deck
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Practise the cards
14 cards from this deck
Two main approaches to quality management
Two main approaches to quality management
Quality control and quality assurance
Quality control approach definition
Quality control approach definition
Tests products after manufacture to identify defects
Quality control nature (reactive/proactive?)
Quality control nature (reactive/proactive?)
Reactive - identifies defects after they're made
Quality assurance approach definition
Quality assurance approach definition
Embeds quality into every stage of production
Who's responsible for quality in QA?
Who's responsible for quality in QA?
Every employee throughout their work
Ultimate goal of quality assurance
Ultimate goal of quality assurance
Zero defects - preventing problems from occurring
Key difference: quality control vs assurance
Key difference: quality control vs assurance
QC catches problems after; QA prevents them
How quality enables premium pricing
How quality enables premium pricing
Customers pay more for superior quality, raising margins
Quality's effect on brand reputation
Quality's effect on brand reputation
Builds customer trust, loyalty & positive brand image
Quality as competitive advantage
Quality as competitive advantage
Key differentiator helping business stand out
How quality achieves cost efficiency
How quality achieves cost efficiency
Reduces waste by minimising faulty products
ISO 9000
ISO 9000
Recognised quality standard demonstrating commitment to quality practices
Universal responsibility in QA means
Universal responsibility in QA means
Every employee understands their role in quality
Quality culture in quality assurance
Quality culture in quality assurance
Quality improvement as core value everyone pursues