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14 cards from this deck
Quality control and quality assurance
Tests products after manufacture to identify defects
Reactive - identifies defects after they're made
Embeds quality into every stage of production
Every employee throughout their work
Zero defects - preventing problems from occurring
QC catches problems after; QA prevents them
Customers pay more for superior quality, raising margins
Builds customer trust, loyalty & positive brand image
Key differentiator helping business stand out
Reduces waste by minimising faulty products
Recognised quality standard demonstrating commitment to quality practices
Every employee understands their role in quality
Quality improvement as core value everyone pursues
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