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14 cards from this deck
Safeguard consumers from unfair practices & ensure fair treatment
Six fundamental principles
Goods must meet acceptable quality standards & match descriptions
Legal rights to return or reject products not meeting standards
Deliver/install products safely and competently
Must be transparent & honest about products and services
Services must be delivered with reasonable care and skill
Contract terms must be fair and balanced
Consumer Rights Act 2015
Less likely to face fines, legal action, or costly court cases
Builds stronger reputation for being trustworthy & professional
Fair operations lead to increased loyalty & word-of-mouth
Adapting products/services to meet legal requirements is costly
Non-compliance can lead to costly, time-consuming legal action
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