Resolving Consumer Complaints (Leaving Cert Business): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Max value for small claims procedure
Max value for small claims procedure
€2,000
Small claims application fee
Small claims application fee
€25
Business response time in small claims
Business response time in small claims
Two weeks
What does ADR stand for?
What does ADR stand for?
Alternative Dispute Resolution
Typical duration of ADR process
Typical duration of ADR process
90 days
Max claim in European small claims procedure
Max claim in European small claims procedure
€5,000
EU country excluded from European small claims
EU country excluded from European small claims
Denmark
First step with faulty product/service
First step with faulty product/service
Contact the retailer directly
Three options for faulty products
Three options for faulty products
Repaired, replaced, or refunded
Who manages small claims complaints?
Who manages small claims complaints?
Small Claims Registrar