Resolving Consumer Complaints (Leaving Cert Business): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What should be your first action when you receive a faulty product?
What should be your first action when you receive a faulty product?
Contact the retailer directly
What is essential to include when making a formal complaint?
What is essential to include when making a formal complaint?
Proof of purchase (receipts)
What is the maximum value of claims handled by the Small Claims Procedure?
What is the maximum value of claims handled by the Small Claims Procedure?
€2,000
What is the application fee for the Small Claims Procedure?
What is the application fee for the Small Claims Procedure?
€25
How long does a business have to respond to a Small Claims case?
How long does a business have to respond to a Small Claims case?
Two weeks
What are the main benefits of Alternative Dispute Resolution (ADR)?
What are the main benefits of Alternative Dispute Resolution (ADR)?
Quicker, easier, & less expensive
How long does the ADR process typically take to complete?
How long does the ADR process typically take to complete?
Around 90 days
What is the purpose of Online Dispute Resolution (ODR)?
What is the purpose of Online Dispute Resolution (ODR)?
For purchases from other EU countries
What is the maximum claim value for the European Small Claims Procedure?
What is the maximum claim value for the European Small Claims Procedure?
€5,000
How long do courts have to decide after receiving the defendant's response in European claims?
How long do courts have to decide after receiving the defendant's response in European claims?
30 days