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10 cards from this deck
When groups connected to a business have opposing interests
Legislative (legal) and non-legislative (informal)
Understanding viewpoints with empathy, no jumping to conclusions
Parties make offers/counter-offers until reaching compromise
Go-between who facilitates discussion, doesn't make decisions
Encourages parties to listen, doesn't suggest solutions
Impartial expert makes binding recommendation on dispute
Handles employment disputes via conciliation, mediation, arbitration
Tool to understand & prioritise stakeholder relationships
Power = influence; Interest = care about decisions
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