Stakeholder Conflict (Leaving Cert Business): Flashcards

When groups connected to a business have opposing interests

Legislative (legal) and non-legislative (informal)

Understanding viewpoints with empathy, no jumping to conclusions

Parties make offers/counter-offers until reaching compromise

Go-between who facilitates discussion, doesn't make decisions

Encourages parties to listen, doesn't suggest solutions

Impartial expert makes binding recommendation on dispute

Handles employment disputes via conciliation, mediation, arbitration

Tool to understand & prioritise stakeholder relationships

Power = influence; Interest = care about decisions