Problem-Solving (Grade 12 NSC Matric Business Studies): Quizzes

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Problem-Solving
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What is a strategy in business problem-solving?

A structured plan to achieve a goal

How does decision-making differ from problem-solving?

It forms part of the broader cycle

What is the first step in the 8-step problem-solving process?

Identify the problem

In Step 6 of problem-solving, what must businesses create?

An action plan or strategy

What does the Delphi Technique primarily help businesses achieve?

Consensus on future trends

Who created Force Field Analysis and what scoring scale is used?

Kurt Lewin in 1940s; scale 1-5

What is the key rule during brainstorming sessions?

No criticism of ideas allowed

What key feature makes the Nominal Group Technique effective?

Anonymous rating of ideas

What is a disadvantage of the Delphi Technique?

Expensive due to high admin costs

What does 'groupthink' mean in brainstorming?

Poor decisions from group pressure

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