Professional Image (Grade 12 NSC Matric Tourism): Flashcards
📚Flashcards
Practise the cards
10 cards from this deck
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Practise the cards
10 cards from this deck
Professional image in tourism definition
Professional image in tourism definition
Overall impression created by tourism co. & employees
What professional image builds
What professional image builds
Trust & positive experiences for tourists
Why tourists expect high standards
Why tourists expect high standards
Come from different cultural backgrounds
How first impressions affect business
How first impressions affect business
Determine if customers will recommend business
Company image & branding elements
Company image & branding elements
Consistent visual identity, logo, colour schemes
Physical presentation in tourism
Physical presentation in tourism
Clean, well-maintained facilities & equipment
Staff role in professional image
Staff role in professional image
Face of the company projecting professionalism
Uniform standards for tourism staff
Uniform standards for tourism staff
Clean, properly fitted, appropriate for work
Customer service expectation
Customer service expectation
Friendly, helpful attitude towards all tourists
Cultural sensitivity in tourism
Cultural sensitivity in tourism
Understanding & respecting diverse tourist backgrounds