The Tourism Service Excellence Initiative (Grade 12 NSC Matric Tourism): Flashcards
📚Flashcards
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Practise the cards
10 cards from this deck
TSEI full name
TSEI full name
Tourism Service Excellence Initiative
Year TSEI began
Year TSEI began
2010
TSEI's three core values
TSEI's three core values
Professionalism, Hospitality, Customer satisfaction
Number of TSEI objectives
Number of TSEI objectives
Seven
Three main TSEI components
Three main TSEI components
People development, Product development, Service culture
Ubuntu meaning in tourism
Ubuntu meaning in tourism
I am because we are
TSEI's main goal
TSEI's main goal
Transform SA into world-class destination
Who created TSEI
Who created TSEI
SA's National Department of Tourism
People development in TSEI involves
People development in TSEI involves
Training, upskilling, empowering tourism workers
Effect of excellent service on spending
Effect of excellent service on spending
Tourists stay longer & spend more