The Tourism Service Excellence Initiative (Grade 12 NSC Matric Tourism): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
In which year did the Tourism Service Excellence Initiative begin?
In which year did the Tourism Service Excellence Initiative begin?
2010
How many core values form the foundation of the TSEI?
How many core values form the foundation of the TSEI?
Three
How many broad objectives does the TSEI focus on?
How many broad objectives does the TSEI focus on?
Seven
What does the 'build a culture of service excellence' objective promote among tourism workers?
What does the 'build a culture of service excellence' objective promote among tourism workers?
Pride, courtesy, and commitment
Which THREE components drive the TSEI?
Which THREE components drive the TSEI?
People, product, and service culture
What does 'Ubuntu' mean in the context of the TSEI's service culture?
What does 'Ubuntu' mean in the context of the TSEI's service culture?
I am because we are
Which government department created the TSEI?
Which government department created the TSEI?
National Department of Tourism
How does improved service delivery impact tourism businesses?
How does improved service delivery impact tourism businesses?
Better ratings, more bookings, profit
What happens first in the service excellence economic cycle?
What happens first in the service excellence economic cycle?
High-quality service delivery
What type of training does people development include?
What type of training does people development include?
Customer care and language skills