Operations Strategies (HSC SSCE Business Studies): Flashcards

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Performance Objectives
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Performance objectives definition

Measurable goals targeting transformation processes

Six main performance objectives

Quality, Speed, Dependability, Flexibility, Customisation, Cost

Three dimensions of quality

Design, conformance, and service

Quality of conformance meaning

Consistency in meeting product specifications

Speed as performance objective

Time for production to respond to market demand changes

Procedural bottlenecks cause

Internal processes not properly followed

Technical bottlenecks cause

Physical capacity limits preventing faster production

Dependability measured for goods by

Warranty claims - fewer claims = higher reliability

Mass customisation definition

Standard base product with personalisation options

Cost objective focus

Minimising expenses to conduct operations economically

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