Operations Processes (HSC SSCE Business Studies): Quizzes
📚Quizzes
Practise the questions
10 questions from this quiz
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Practise the questions
10 questions from this quiz
What are the three types of outputs in business operations?
What are the three types of outputs in business operations?
Goods/services, customer service, warranties
How much more can businesses with superior customer service charge for identical goods?
How much more can businesses with superior customer service charge for identical goods?
Approximately 10% more
How much faster do businesses with superior customer service grow compared to competitors?
How much faster do businesses with superior customer service grow compared to competitors?
Twice as fast
How many people are ultimately affected when one customer has a poor service experience?
How many people are ultimately affected when one customer has a poor service experience?
67 people
What do outputs directly determine for a business?
What do outputs directly determine for a business?
Whether it meets customer needs
Which indicates operations processes need review?
Which indicates operations processes need review?
High rates of product returns
What are warranties?
What are warranties?
Promises to correct defects
How do operations managers use warranty claim data?
How do operations managers use warranty claim data?
To trace manufacturing faults to source
What is key to developing lasting customer relationships?
What is key to developing lasting customer relationships?
Exceeding customer expectations
Who must adopt a service-oriented attitude in a business?
Who must adopt a service-oriented attitude in a business?
All departments and employees