Transformation Processes (HSC SSCE Business Studies): Quizzes

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Monitoring, Control, and Improvement
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What is monitoring in operations management?

Measuring actual vs planned performance

What are Key Performance Indicators (KPIs)?

Predetermined variables giving measurable evidence

Which is a common KPI in operations?

Defect rates and warranty claims

What does control involve in operations?

Assessing KPIs vs targets & corrective action

What is an example of corrective action?

Redesigning the facilities layout

What is a bottleneck?

Process aspect that slows overall speed

How does a bottleneck affect operations?

Limits capacity of the entire system

Which is NOT one of the five key areas for improvement?

Marketing

How do monitoring, control & improvement work together?

In a continuous cycle

What distinguishes monitoring from control?

Monitoring measures, control intervenes

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