Overcoming Resistance to Change (HSC SSCE Business Studies): Flashcards
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Two principal sources of resistance to change
Two principal sources of resistance to change
Financial & psychological/emotional resistance
Capital costs (definition)
Capital costs (definition)
Large upfront investments for equipment
Redundancy (definition)
Redundancy (definition)
When a person's job no longer exists
Inertia in change management
Inertia in change management
Psychological resistance to change
Examples of external sources of change (name 2)
Examples of external sources of change (name 2)
Legislation, economic conditions, technology, societal expectations
Examples of internal sources of change (name 2)
Examples of internal sources of change (name 2)
Staff initiative, technology adoption, innovation in goods/services
Benefit of new equipment: consistency
Benefit of new equipment: consistency
Automated systems reduce variation & deliver uniform output
4 factors determining redundancy payment amounts
4 factors determining redundancy payment amounts
Service length, wage level, accrued leave, outstanding wages
Why does uncertainty cause resistance to change?
Why does uncertainty cause resistance to change?
Uncertainty represents risk; most people naturally avoid risk
Plant (in operations context)
Plant (in operations context)
Facilities where machinery is arranged