Digital Marketing and E-Commerce (AQA A-Level Business): Flashcards

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Digital marketing and e-commerce
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Define digital marketing

Promotional activities via digital channels & technology

Define e-commerce

Buying and selling products and services online

Data collected via digital marketing

Customer preferences, shopping habits, behaviour patterns

Customer interaction benefit of digital marketing

Direct, continuous contact & two-way communication

Why social media marketing is cost-effective

Affordable way to reach large audiences vs TV/print ads

E-commerce global market access benefit

Online shops operate 24/7, removing geographical barriers

Example: Amazon's recommendation system benefit

Suggests products based on past purchases & browsing history

Main reputation risk of digital marketing

Negative feedback is permanent, public & spreads rapidly

Digital vs traditional marketing communication

Two-way communication, not limited like traditional

Digital marketing benefit for niche products

Find customers worldwide despite limited local demand

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